NowForce is opening up its emergency app to all Israelis, a move that could save lives, says a top police officer.
By David Shamah
Israel’s NowForce, which develops apps to help rescue personnel deal with emergencies, is setting up a national emergency alert system that will allow any Israeli to register and use its “SOS app” to call for help when they are in trouble.
The system is a response to the kidnapping of three Israeli teenagers last week.
According to a top police official, the
system could help save lives by making sure that police and rescue
workers know that the emergency is a real one that they need to act on
immediately.
“The app represents the kind of simple and cheap technology, available right now, that can be easily deployed to prevent situations like last week’s kidnappings,” according to Arik Yekuel, the former head of technology for the Israel Police.
The network will go live this week, enabling anyone who registers to immediately
alert police, local security officials, family members and emergency
response workers when they face an emergency on the road, such as a
kidnapping attempt, said NowForce spokesperson Julie Zuckerman.
“This
app has been available for our subscription clients for several
years,” said Zuckerman. “In the wake of the grievous incident, in which
three Israeli teens were kidnapped, we decided to release this to the general public for free as a way to boost the personal safety of Israelis all around the country.”
NowForce is
well known in the emergency services community. The company’s apps are
used by fire and rescue, EMS, campus security groups and law
enforcement services around the world.
In
the US, for example, the app is used by fire officials in Boone
County, Missouri, to keep track of emergencies in the 500 square mile
area they are responsible for. The 250 volunteer firefighters, the only
ones available in the area, carry the NowForce app on their mobile
phones. The app immediately alerts volunteers in the area when a 911
emergency call comes in reporting a fire. With the app, response times
in the mostly rural area are in the two to four minute range, far
better than they were before the district started using the app, say
fire officials.
The emergency app NowForce is offering Israelis includes a big SOS button, which app users press to set the process in motion. Once the button is pressed, the NowForce reporting center will alert
responders who are in the area of an emergency, including police,
local security officials and United Hatzalah emergency rescue workers.
The app shows them a map of where the incident took place, and provides turn-by-turn instructions to get to the site. It also provides forms, updates and anything else connected to the specific incident, and lets responders take photos, videos and audio recordings of the incident.
The
app will also simultaneously call the police and send the caller’s
location to his/her emergency contacts and local emergency service
providers such as United Hatzalah.
“We
invite the police and other national and local emergency service
providers to take part in this initiative to safeguard Israel’s
citizens,” she said.
Zuckerman said that NowForce was including technology to detect and prevent fraud. According Yekuel, 80 percent of calls to police emergency lines are phony.
According
to reports, one of the youths abducted in last Thursday’s kidnapping
called police and screamed into the phone that he was being kidnapped,
but it wasn’t until eight hours later that the IDF received the
information.
“Obviously
there will be some investigation of this when the incident is over,
but, as someone who was intensely involved in the emergency phone
system, I can guess that the officers in charge thought they were
dealing with a crank call, because so many of these calls are, especially in the West Bank, where police get many threatening phone calls from Arabs.”
To
prevent fraud, users of the app will have to register their phone
numbers on the NowForce site and log in to a personal area with a
password. There, they can list emergency contacts to be alerted along
with rescue personnel when the SOS button is pressed.
NowForce
plans to stress strongly that the button should be pressed only in the
case of a true emergency. “Unfortunately, we cannot totally prevent
fraud or stop people from using the app under the wrong circumstances,”
said Zuckerman. “But we have been doing this for years and, after
having worked with many different kinds of populations, we have
developed numerous methods to discourage both kinds of behavior.”
Could an app like NowForce have prevented the three teens from being kidnapped?
It’s not clear under what circumstances they were taken, said Yekuel, so it’s impossible to know.
“But we have to realize that the devices
all of us carry around are very powerful,” he said. “In Israel, and
elsewhere, we use some of the most powerful features of these devices,
like always-on GPS tracking, for things like mapping and commuting, and
we use their connectivity capabilities for social networking. I have no
problem with any of those uses, but we have overlooked one of the most
obvious benefits of these technologies: the personal safety and
security they can help provide. The NowForce effort is a great idea, and hopefully it will be able to prevent future security incidents.”
Thanks NG
No comments:
Post a Comment